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Store Policies

Discrepancies

Where photos and descriptions of parts differ, the description should be considered correct. We cannot be held responsible for incorrect images.

Damages

Please contact us by phone or email if there is a problem with your order. Everything we ship is 100% insured so we can easily have any damaged items replaced. If an item arrives via freight truck and is damaged, do not sign for it. Refuse delivery of the item. Once you sign for a freight delivery we have limited options to help if any items in the shipment are damaged. If you are not permitted to inspect the freight before signing, write, "May contain concealed damage" or "Uninspected" next to your signature. To help ensure a successful outcome we must be notified of any problems within 3 days after the delivery company confirms delivery. Often you would be ultimately asked to dispose of the damaged merchandise and the original packaging, but there is always a chance that those items will be needed in the future, so we'll ask you to store the damaged merchandise and the original packaging safely away while the damage claim is being processed. Providing us with photos of the damage will not only increase the likelihood of a successful outcome, but it will also speed the process up.

Errors

If incorrect merchandise is received and it is our fault we will have the item picked up for return to us. That merchandise will have to be repacked into the original packaging material for safe delivery back to us. If for some reason the original packaging is no longer available or is not suitable for such a return, it is the customer's responsibility to obtain suitable packaging material and pack the merchandise sufficiently to ensure safe delivery back to us. It would certainly be a rare occurrence, but it's part of the terms of sale and not too much to ask, we think.

Returns

Contact us by email or phone to get a return merchandise authorization (RMA) number from us BEFORE you ship your return back to us. All merchandise to be returned must be in packaging that conspicuously displays the RMA number and you must use a shipping method that has a TRACKING NUMBER, which you should provide to us as soon as you ship the return. We will not be obligated to accept a return ore request for replacement after 30 days have passed since the delivery company confirms delivery was made. All returns that are not a result of an error on our part are subject to a 10% restocking fee. Customers placing replacement orders may be offered a waiver of restocking fees. Shipping charges are not refunded unless the return is a result of our error. We will provide for a delivery company to pick up merchandise to be returned to us if the reason for the return resulted from our error, otherwise it is the customer's responsibility to provide for the safe return of the merchandise to us.

Cancellations

Since our shipping system is very efficient and orders ship quickly once they are placed, some orders cannot be cancelled once they are placed. All returned merchandise is subject to a restocking fee of 10% plus any charges that we might incur from the cancellation. Refused orders will be assessed the shipping charges outbound and returning. Under no circumstance will we be liable for a cancelled order unless we confirm with you in writing that the order was successfully cancelled.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order, plus applicable taxes. If we find there's been an error in our pricing we will contact you to let you know correct price and give you an opportunity to cancel the order or continue with it.


We ship to continental USA only

We only ship to continental USA. If you need rust repair panels but are not located in continental USA, give us a call since we may be able to refer to you to a rust repair panel distributor in your area.

 

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