Where photos and descriptions of parts differ, the description should be considered correct. We cannot be held responsible for incorrect images.
Please contact us by phone or email if there is a problem with your order. Everything we ship is 100% insured so we can easily have any damaged items replaced. If an item arrives via freight truck and is damaged, do not sign for it. Refuse delivery of the item. Once you sign for a freight delivery it is yours. If you are not permitted to inspect the freight before signing, write, "May contain concealed damage" or "Uninspected" next to your signature. To help ensure a successful outcome we must be notified of any problems within 3 days after the delivery company confirms delivery. Often you would be ultimately asked to dispose of the damaged merchandise and the original packaging, but there is always a chance that those items will be needed in the future, so we'll ask you to store the damaged merchandise and the original packaging safely away while the damage claim is being processed. Providing us with photos of the damage will not only increase the likelihood of a successful outcome, but it will also speed the process up. Photos can be emailed to firstname.lastname@example.org.
If incorrect merchandise is received and it is our fault we will have the item picked up for return to us. That merchandise will have to be repacked into the original packaging material for safe delivery back to us. If for some reason the original packaging is no longer available or is not suitable for such a return, it is the customer's responsibility to obtain suitable packaging material and pack the merchandise sufficiently to ensure safe delivery back to us. It would certainly be a rare occurrence, but it's part of the terms of sale and not too much to ask, we think.
All merchandise to be returned must be in packaging conspicuously displaying the RMA number that we will provide. Based on our personal and professional experience we believe that it is reasonable to expect that an evaluation of our merchandise should be made shortly after receipt. Therefore, we will not be obligated to accept a return after 30 days have passed since the delivery company confirms delivery was made. All returns that are not a result of an error on our part are subject to a 10% restocking fee. Customers placing replacement orders may be offered a waiver of restocking fees. Shipping charges are not refunded unless the return is a result of our error. We will provide for a delivery company to pick up merchandise to be returned to us if the reason for the return resulted from our error, otherwise it is the customer's responsibility to provide for the safe return of the merchandise to us.
Since our shipping system is very efficient and orders ship quickly once they are placed, some orders cannot be cancelled once they are placed. All returned merchandise is subject to a restocking fee of 10% plus any charges that we might incur from the cancellation. Refused orders will be assessed the shipping charges outbound and returning. Under no circumstance will we be liable for a cancelled order unless we confirm in writing that the order was successfully cancelled.
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of tax. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply almost immediately in most cases). It will then be dealt with confidentially, and effectively.
There should never be a need for a disputed transaction. We are easy to deal with. Talk to us.
Please think long and hard before disputing a transaction made with our company. We will fight frivolous disputes to the bitter end and we will pursue every legal recourse to recover any expenses incurred during that fight. The bottom line is that there should never be a need for a disputed transaction. We are easy to deal with. Talk to us.